Chief Operating Officer (Headhunting Agentur) (m/w/d) - Hamburg & Umland

Role overview

Chief Operating Officer / Head of Headhunting (Headhunting Agentur) (m/w/d) at A-LEVEL in the Hamburg & Umland area. You will play a central, key role in scaling the agency—owning outcomes for customer placements, driving revenue through successful hires, and building the internal team and processes.

Responsibilities

Placement revenue & Customer Success (≈70%)

• Ensure successful completion of headhunting projects so customers are satisfied.
• Drive revenue generation through candidate placements.
• Operatively manage project teams: task prioritization and workflow optimization.
• Communicate directly with clients; ensure quality standards and provide reporting.
• Support the transition from first clients to repeat/customers (expand existing accounts).
• Provide a positive candidate experience across the full process.
• Conduct and evaluate interviews.
• Negotiate offers and contracts in close collaboration with clients.

Note: You are not responsible for acquiring new mandates. New customer acquisition is owned by the marketing team and the founder.

People leadership & recruiting (≈15%)

• Independently recruit new employees for A-LEVEL.
• Build and lead the team together with the founder.
• Ensure a motivating, long-term attractive working environment.
• Train, coach, and develop the recruiting team.

Product/process development & tools (≈15%)

• Continuously improve headhunting services and internal tools.
• Further develop the company’s AI systems to increase efficiency.
• Build and expand an internal candidate ATS and continuously develop the candidate database.
• Work closely with the founder on overall agency development.

What you bring

• Strong people skills and strong sales capability.
• Understanding of the difference between Recruiting and Headhunting.

Nice to have / unknown

• The posting cuts off during the qualification section; additional requirements are not visible in the provided text.