Chief of Staff

Role Overview

The Chief of Staff for the Chief Commercial Office provides strategic bandwidth, thought partnership, and execution support to the Chief Commercial Officer and senior commercial leadership. You will help translate priorities into actionable plans, track progress against key initiatives, and ensure clear communication across internal and external stakeholders.

Primary Responsibilities

• Act as a liaison across executives, senior leaders, the President/CEO, and staff on organizational climate, well-being, and initiative updates.
• Support leaders in decision-making, program management, and implementation of strategic initiatives.
• Oversee critical initiatives from development through successful execution (under the Chief Commercial Officer).
• Assist with annual and quarterly business planning, including materials preparation, analysis, follow-ups, and progress tracking.
• Review, design, and execute process improvements to increase efficiency, productivity, accountability, and operating discipline.
• Partner with the Administrative Assistant and leadership to manage the Chief Commercial Officer’s calendar, priorities, and meeting cadence.
• Strengthen relationships with employees and stakeholders to improve collaboration and execution of commercial priorities.
• Support executives on special projects, business cases, operating reviews, and strategic planning.
• Handle inquiries on behalf of the Chief Commercial Officer, create action plans, prepare materials, and support communications dissemination.

Knowledge, Skills, and Abilities (Requirements)

• Experience operating within or leading a functional area, preferably in commercial, revenue, operations, strategy, or business management.
• Ability to organize and direct work across multiple teams and cross-functional initiatives.
• Experience planning and leading strategic initiatives with measurable outcomes.
• Strong written and verbal communication skills; ability to create executive-ready materials and synthesize complex information.
• Demonstrated ability to measure financial and non-financial KPIs.

Nice to Have

• Experience with workforce solutions, assessment/testing, or similar commercial environments (implied by role alignment with ETS Solutions and PSI’s mission).