Chief of Staff Director, Product

Role Overview

Chief of Staff (Director), Product to support the SVP of Product as a strategic thought partner and proxy. You will scale the product leadership function by improving people systems, owning the external product narrative, and driving strategic bets that need a single accountable owner (e.g., AI enablement, special projects).

Responsibilities

• Run product leadership team rhythms: staff meetings, product reviews, all-teams, offsites (agenda architecture, pre-reads, decision capture, follow-through)
• Co-own people operations with HRBP: hiring, calibrations, performance, and talent reviews
• Surface and address org risks: detect structural issues like broken hiring funnels, attrition signals, and single points of failure; drive proactive solutions
• Partner on roadmap/operating processes with Technology Operations: roadmap planning process, prioritization decisions, annual OKRs and progress tracking
• Own headcount planning and budget management with Finance and HRBP: annual planning, quarterly reforecasts, hire prioritization tradeoffs
• Drive AI retooling and enablement: run internal AI masterclasses for leadership and embed AI-enabled processes across the function
• Curate external product narrative: all-hands, written updates, major external talks; act as speechwriter with PR/comms/brand
• Prepare executive briefings and leadership communications to reduce decision latency
• Run recurring org health pulse: engagement scores, regrettable attrition, leveling drift, manager effectiveness; escalate early signals

Requirements

• 10+ years in roles that built product credibility and strategic narrative (strategy with strong product partnership or prior Chief of Staff to a senior product/engineering executive at a high-growth tech company)
• Proven experience running people processes at scale (hiring, calibrations, leveling, talent reviews) in a fast-growing environment
• Exceptional written communication (ghostwriting, synthesizing narrative, drafting board-level materials)
• Strong pattern-matching for organizational dysfunction (e.g., broken hiring funnels, leadership gaps)
• Ability to operate with influence without formal authority across senior leaders across Product, Engineering, Design, Revenue, Finance, and HR
• Strong analytical foundation/business acumen: fluent in product metrics, financials, and growth analytics to evaluate tradeoffs

Nice-to-Haves

• Prior experience leading AI enablement or AI-related transformation within a product organization
• Experience with executive communications and external speaking/campaign narrative