Business Analyst / QA Engineer

Role: Business Analyst / QA Engineer

Own end-to-end quality assurance activities to ensure software releases meet business, operational, and integration requirements for a credential maintenance program.

Responsibilities

• Design, document, and execute comprehensive test plans and test cases aligned to business requirements and release readiness.
• Lead UAT and regression testing cycles; capture results and document defects, risks, and release recommendations.
• Validate data accuracy and completeness during system integration and data migration efforts (including reconciliation and exception tracking).
• Coordinate with internal stakeholders and external software vendors to clarify requirements, troubleshoot issues, and confirm fixes.
• Maintain action-item logs and drive issues through to closure with clear ownership.
• Create and maintain internal/external documentation, including process guides, training materials, and release notes.
• Update procedures to reflect system changes, operational updates, and quality improvements.
• Respond to user inquiries related to credential maintenance workflows and system behavior.

Required Skills

• Bachelor’s degree in business or related field.
• 5+ years of experience creating test plans and executing UAT and regression testing.
• Experience in administrative/program coordination (workstream coordination, action-item tracking, documentation management).
• Strong proficiency with Microsoft Word, Excel, and PowerPoint (plus document sharing/collaboration tools).
• Hands-on experience with system integration and data migration support, including data validation and reconciliation.
• Proven ability to design and execute test plans/test cases/UAT/regression tests prior to release.
• Strong written and verbal communication; provide stakeholder updates and coordinate across teams.
• Excellent organization and ability to manage multiple competing priorities; proactive and accountable.

Location / Scheduling

• 100% remote, but must live within the continental U.S.
• Time zone preference for Eastern and Central time zones.