Business Analyst

Role: Business Analyst (FTE)

You’ll help clients deliver and improve offerings and customer-facing capabilities by translating business needs into requirements, collaborating with product and engineering teams, and supporting testing and release readiness.

Responsibilities

Business Analysis and Requirements

• Elicit, analyze, and document business and functional requirements for offer/promotional configuration (sales and retention)
• Translate business requirements and operational needs into user stories, acceptance criteria, and functional specifications
• Support offer/promotion configuration workflows across sales, retention, care, and non-pay agent tooling, including:
  • Offer setup
  • Call-flow logic
  • Downstream validation
• Partner with product owners, workstream leads, business stakeholders, and technology teams to ensure alignment

AI Tooling and Process Automation

• Identify manual, repetitive, or error-prone processes and assess where AI agent-based solutions can improve efficiency or accuracy
• Design and prototype AI agent workflows (likely using Microsoft Copilot): translate process requirements into agent logic, prompts, and decision rules
• Monitor and iterate on deployed AI agents; document designs for governance and knowledge transfer

UAT and Testing Support

• Support User Acceptance Testing (UAT): test planning, test case creation, and execution
• Validate functionality against business requirements and acceptance criteria
• Log, track, and triage defects in Jira, working with development to drive resolution
• Participate in defect triage and re-testing cycles for release readiness

Agile Delivery and Collaboration

• Work day-to-day with development teams in an Agile/Scrum environment
• Participate in backlog grooming, sprint planning, stand-ups, reviews, and retrospectives
• Keep documentation up to date in Jira and related tools
• Act as a working-level bridge between business stakeholders and technical teams

Requirements

• 2+ years experience as a Business Analyst or Product/Delivery BA
• Experience supporting billing-related initiatives and/or offer/promotional configuration tools, call-flow, or recommendation-engine/customer-facing agent tooling
• Strong ability writing user stories and acceptance criteria in Jira
• Experience supporting UAT/testing in Agile delivery
• Comfortable working with engineering and QA teams
• Strong communication skills; ability to manage multiple stakeholders
• Comfort using AI tools (e.g., Microsoft Copilot)

Preferred Qualifications

• Experience in telecom, cable, or subscription-based billing environments
• Familiarity with billing transformations or system modernization
• Experience balancing BA responsibilities with hands-on testing/UAT