Bilingual Technical Customer Support, Ring, Ring

Role Overview

Ring is hiring Bilingual Technical Customer Support representatives to provide timely, accurate, and professional general and technical support to Spanish- and English-speaking customers.

Responsibilities

• Provide prompt, efficient, and detailed support by engaging directly with Ring customers
• Serve as a voice/advocate for customers when concerns are surfaced
• Help customers understand how they use Ring products to resolve issues and maximize their investment
• Report and address improvement opportunities based on customer feedback and observed issues
• Actively seek solutions, communicate trends to leadership, and suggest innovations to improve customer experience
• Support customer communication and troubleshooting during product launches
• Deliver consistent, high-quality support across chat, email, and inbound/outbound voice calls
• Build detailed knowledge of specific Ring product lines and features
• Diagnose and resolve complex technical problems, coordinating with other Ring teams to identify, document, and escalate emerging issues

What You’ll Support (Day-to-Day)

• Device account and billing maintenance
• Account and device setup
• Technical troubleshooting so devices and customer accounts are operating correctly
• Primary focus on voice interactions, guiding customers to the best possible resolution

Requirements (Basic Qualifications)

• 2+ years of customer service experience
• Ability to work a flexible schedule/shift including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Fluent in Spanish (speak/write/read)
• Ability to identify and troubleshoot issues logically and efficiently
• Ability and willingness for continuous learning
• Experience delivering courteous, efficient support to external customers

Preferred Qualifications

• Drive to dig into details of systems and processes to solve customer problems
• Ability to write clear documentation/notes for technical issues
• Technical curiosity and enthusiasm for learning new technologies
• Proven success in a fast-paced support environment
• Experience with Salesforce CRM
• Experience with Eero, Ring-compatible devices, and security alarm systems

Application Deadline

• Jun 14, 2026