Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

Role Overview

Bilingual (Spanish) Senior Manager, Account Executive Operations provides operational business support for strategic partners while leading and developing a team of operational professionals. The role blends hands-on operational leadership (escalations, process improvements, strategic rollouts) with people leadership (coaching, performance development, and resource allocation).

Responsibilities

• Lead & mentor an operational team: set performance goals, career growth plans, and manage day-to-day workload distribution.
• Serve as the primary escalation point for complex, strategic network partners and critical, client-impacting issues.
• Act as a Subject Matter Expert (SME) for authorization and settlement applications, plus internal systems, tools, and products.
• Drive end-to-end complex cross-functional process improvements from prioritization through execution with internal stakeholders and technical teams.
• Identify and mitigate operational gaps across teams and systems; ensure requirements are well-documented to reduce long-term risk.
• Analyze operational data and metrics to quantify performance, identify trends, and drive continuous improvements.
• Lead strategic department projects and support broader company initiatives by aligning resources to corporate goals.
• Oversee and facilitate training programs for both new and existing Account Executives on tools, systems, and processes.

Client Engagement

• Client-facing role with approximately 25% travel.

Basic Qualifications

• High School Diploma or GED (or equivalent).
• 7+ years of account management, operations, or relationship management experience in financial services or payments.
• 4+ years of people leadership and performance management experience.
• Fluent in Spanish and English.

Preferred Qualifications

• Bachelor’s Degree.
• 8+ years in account management/operations/relationship management (financial services/payments).
• 5+ years people leadership and performance management.
• Experience working with key players across North America and Latin America.

Location & Work Authorization Notes

• Remote eligible (regardless of location) with a stated salary range.
• No new applicant employment authorization sponsorship for this position.