Bilingual Senior Technical Account Manager

About the role

Join ClickUp as a Bilingual Senior Technical Account Manager in Customer Success. In this role, you will lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. You will support technical initiatives, own the overall health and engagement of your accounts, and work cross-functionally with Sales, Product, and Support. Your responsibilities will include customer enablement and onboarding, account health and engagement, process optimization and solution design, and innovation adoption and workflow automation. Key missions: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.. Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.. Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. Profile: - Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans - Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations - Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity - Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions - Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes - Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results - AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans - Bilingual in English and Spanish - Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp - Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!