Backend Developer

Role Overview

Backend Developer (Node.js) to design, develop, test, and support serverless applications for an AWS-based contact center platform. You will build AWS Lambda functions and integrations that enable secure, scalable, and intelligent IVR and self-service customer experiences.

Responsibilities

• Design, develop, and maintain Node.js applications running on AWS Lambda
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex
• Develop integrations between contact center platforms and enterprise apps, databases, CRM systems, and third-party APIs
• Create reusable Lambda services for authentication, routing, customer identification, case management, and self-service transactions
• Develop RESTful APIs and event-driven architectures using AWS services
• Implement secure coding practices (encryption, authentication, authorization, data protection)
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services
• Troubleshoot production issues and optimize performance, scalability, and reliability
• Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders
• Develop unit, integration, and regression tests for serverless applications
• Create technical documentation, deployment procedures, and operational runbooks

Requirements

• Bachelor’s degree in Computer Science/IT/Engineering or equivalent experience
• 3+ years Node.js development experience
• 2+ years hands-on AWS development experience
• Experience developing and deploying AWS Lambda functions
• Experience with Amazon Connect and/or Amazon Lex
• Strong knowledge of REST APIs, JSON, and microservices architectures
• Experience with AWS services: API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, EventBridge
• Experience with Git and GitHub for source control and CI/CD
• Strong debugging/troubleshooting and performance optimization skills
• Understanding of secure software development and cloud security principles