About the role

Role Overview

The AVP, Servicing Product Lead, Digital Banking is responsible for end-to-end ownership of servicing across Forbright’s digital banking ecosystem. The role leads servicing product vision and strategy, partnering closely with the servicing tech lead and engineering teams to deliver scalable, reliable servicing capabilities and an exceptional customer experience.

Responsibilities

Product Vision & Strategy: Define and execute the overarching vision for digital banking servicing, aligning platform improvements with business goals and customer needs.
Backlog Management: Own and prioritize the servicing product backlog; translate stakeholder needs into user stories and acceptance criteria.
Cross-Functional Collaboration: Partner with the servicing tech lead and engineering teams to deliver robust features; facilitate Agile processes and smooth sprint execution.
Stakeholder Engagement: Gather and champion feedback from operations, customer support, compliance, and end users to guide product decisions.
Platform Enhancement: Drive ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience.
Documentation & Communication: Maintain up-to-date documentation for requirements, release notes, and process flows; communicate progress and challenges.
Quality Assurance: Work with QA and technical teams to establish acceptance criteria and support UAT to ensure quality delivery.
Market & Regulatory Awareness: Monitor digital banking trends, competitor servicing platforms, and regulatory changes affecting servicing operations.
Vendor/SI Management: Coordinate with platform vendors and systems integrators to manage projects, resolve issues, align on roadmaps, and ensure deliverables meet timelines.

Qualifications

Bachelor’s degree (Computer Science, Business, Engineering, or related) required.
6+ years experience as a Product Owner, Business Analyst, or similar role, preferably in digital banking, fintech, or SaaS required.
Strong technical acumen and ability to collaborate with technical leads and engineering teams.
Experience working in Agile/Scrum environments.

Nice-to-Haves / Additional Signals

Familiarity with servicing platforms and regulatory-driven product requirements (implied by duties and awareness expectations).

About Forbright Bank

Forbright Bank is a nationwide full-service bank and commercial lender focused on serving clients and communities through personal banking and middle-market financing. The company operates as a mission-driven, well-capitalized institution with an emphasis on risk management, compliance, and innovation across industries including healthcare, technology, financial services, and real estate.