Associate Customer Success Manager

Role Overview

Join Five9 as an Associate Customer Success Manager (Associate CSM), acting as the primary liaison between customers and Five9. You’ll help resolve customer issues, address questions and concerns, and ensure successful delivery of solutions.

Responsibilities

• Serve as a trusted partner for customers on use-cases and product functionality
• Coordinate customer experiences by working with cross-functional teams at Five9 on the customer’s behalf
• Build and apply an understanding of Five9 products, services, and support processes
• Ensure timely and successful delivery of solutions aligned to customer needs and objectives
• Support high-severity requests and issue escalations as needed

Requirements

• Experience in Customer Success, Account Management, Business Development, or another client-facing role
• Ability to work within complex projects and processes
• Proven ability to manage multiple projects simultaneously with strong attention to detail
• Strong listening and verbal/written communication skills
• Self-directed and self-motivated work style
• BA/BS degree or higher

Remote / Hybrid Policy

• Fully remote for candidates living outside a 30-mile radius of a Five9 office
• Hybrid (3 days/week: Tue/Wed/Thu) for candidates within a 30-mile radius

Compensation & Benefits

• US base salary range: $55,700–$129,400 USD
• May include annual performance bonus, stock, and/or incentives
• Comprehensive benefits from day one: health/dental/vision, disability and life insurance, 401(k) with employer match, mental health support, stock purchase plan, paid time off, paid holidays, volunteer hours, and 12 weeks paid parental leave.