Associate Compliance Manager, Complaints

Role Overview

Associate Compliance Manager (Complaints) for a client in the Finance & Insurance space. This remote role (US-based candidates only, no visa sponsorship) provides business-aligned guidance across governance, compliance, and operational risk management, partnering with Operations, Legal, and Risk stakeholders.

Responsibilities

• Partner with Operations, Legal, and Risk teams to provide compliance oversight for customer complaints
• Monitor adherence to complaint-management policies, procedures, and applicable regulations
• Analyze complaint data and trends to identify systemic issues and recommend solutions
• Build monitoring routines and governance processes to strengthen compliance programs
• Provide risk-based guidance on regulatory questions related to consumer lending products
• Support program evolution by documenting requirements and improving reporting capabilities
• Communicate complex issues into practical recommendations for stakeholders

Requirements

• Bachelor’s degree in Accounting, Business, Finance, Risk Management, Law, or related field (or equivalent experience)
• 5+ years of compliance experience, specifically complaints oversight or compliance risk management in banking/financial services
• CRCM (Certified Regulatory Compliance Manager) certification from the American Bankers Association
• Ability to simplify consumer banking product requirements for different audiences
• Experience analyzing complaint trends and communicating regulatory risk assessments

Compensation & Benefits

• $115,800 – $160,100 annually
• Base pay plus bonus opportunities
• 401(k) with company match ($2 per $1 contributed, up to $15,000 annually)
• ESPP with discounted stock options
• Medical, dental, and vision coverage
• Paid family and parental leave; Mental health support via EAP
• Wellness/productivity allowances