Assistant Product Manager

Role: Assistant Product Manager (Associate Product Manager – Core Product)

Early-career product role with real ownership and impact at GoodTime.

Responsibilities

Product Development

• Define feature requirements with internal teams
• Conduct customer discovery to understand user pain points
• Help design and improve large-scale scheduling workflows (calendars, time zones, automation)
• Contribute to feature launches and product improvements

Product Data & Insights

• Track product usage metrics and translate data into actionable insights
• Build dashboards to monitor feature adoption and product performance
• Document complex product systems and cross-team application logic

Product Operations

• Manage and prioritize product support tickets and feature requests
• Maintain and prioritize the product backlog with clear definitions
• Investigate, reproduce, and help drive resolution for complex customer issues
• Support product workflows in Jira and assist with sprint planning

Collaboration

• Act as a communication bridge across Product, Engineering, Design, and Customer Success
• Ensure alignment as features move from idea to release

Requirements / Who You Are

• Strong intellectual curiosity, especially about systems, AI, and how technology works
• Strong ownership and accountability
• Passion for data, insights, and measurable product impact
• Comfort working in ambiguous environments with competing priorities
• Self-starter mindset with strong attention to detail and organization

Additional Context

• Remote role located in the US or Canada
• Early-career/associate level; works across engineering, design, customer success, and leadership