Analyst Customer Success Measurement US

Role: Analyst, Customer Success Measurement (US)

The Measurement Customer Success team at Cint helps advertisers and research customers maximize the value of Cint’s measurement products through analytics, consulting, and strong client relationships.

Responsibilities

• Act as a trusted advisor to customers on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success.
• Build and maintain customer relationships via proactive communication and regular business reviews.
• Analyze study performance, customer data, and measurement results to identify trends and deliver actionable recommendations.
• Train and educate customers on Cint’s Measurement product suite to drive adoption and long-term success.
• Translate complex technical and analytical concepts into clear, practical customer-facing guidance.
• Partner with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience.
• Serve as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement.
• Monitor customer health, engagement, adoption, and growth metrics (e.g., active users, campaign launches, revenue growth) to identify risk and demonstrate value.
• Manage multiple customer relationships, projects, and priorities while maintaining responsiveness and quality.
• Compile and analyze data from sources including Cint proprietary software, Excel, Databricks, and Salesforce.
• Ensure customer goals and business objectives are met through proactive planning, follow-through, and communication.

Requirements

• BA/BS degree.
• 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role.
• Strong communication skills; ability to clearly explain complex technical/data-driven concepts.

Nice-to-haves

• Not explicitly stated in the provided text.