About the role

Role Overview

Amazon Connect Developer (Remote, U.S.) Contract position (12 months) focused on designing, developing, and maintaining cloud contact center solutions with Amazon Connect and related AWS services.

Responsibilities

Design and implement contact center solutions using Amazon Connect
Develop and configure contact flows, routing strategies, and IVR solutions
Integrate Amazon Connect with AWS services such as Lambda, Lex, S3, DynamoDB, and Kinesis
Build APIs and backend services to support contact center functionality
Troubleshoot issues across call flows, integrations, and performance
Gather requirements with business stakeholders and translate them into technical solutions
Ensure high availability, security, and scalability
Maintain documentation for solutions and processes

Requirements

Strong hands-on experience with Amazon Connect development
Hands-on AWS experience, including Lambda, API Gateway, S3, DynamoDB, and CloudWatch
Knowledge of IVR design and contact flow development
Experience with REST APIs and system integrations
Familiarity with AWS Lex is a plus
Understanding of networking and telephony concepts
Strong problem-solving and debugging skills

Nice to Have

Experience migrating contact centers to cloud (Amazon Connect)
AWS certifications (preferred, not required)
CRM integrations (e.g., Salesforce, ServiceNow)
Scripting languages such as Python or Node.js

About Intellectt Inc

Intellectt Inc is a technology services company that provides staffing and software/engineering solutions for clients. The posting focuses on delivering cloud-based customer engagement and contact center capabilities using AWS.