AI Product Owner - 100% remote

Role overview

The Senior AI Product Owner owns AI initiatives end-to-end for a claims processing domain. You will partner with business and operational stakeholders to identify AI-enabled improvements, define measurable objectives, and translate them into sprint-ready execution plans in an Agile delivery environment.

Responsibilities

• Work with claims leadership, operational managers, and Business Transformation Leads to understand:
  • Workflow bottlenecks and leakage drivers
  • Customer friction points
  • Regulatory risks and client performance commitments
• Translate insights into AI use cases with measurable operational outcomes, such as:
  • Reduced claim cycle time
  • Improved reserving accuracy
  • Enhanced fraud detection rates
  • Faster document processing
• Break down initiatives into epics and features aligned to real operational workflows, including:
  • System integrations
  • Adjuster behavior
  • Client reporting requirements
  • Compliance obligations
• Collaborate with AI engineers and data scientists to validate feasibility, data availability, explainability needs, and downstream operational impact
• Own and continuously refine the product backlog, prioritizing based on business value and enterprise AI portfolio constraints
• Write user stories with detailed acceptance criteria grounded in actual claims scenarios
• During sprint execution:
  • Stay closely engaged to clarify claims-process nuances, regulatory rules, and client-specific variations
  • Validate models/automation/decision-support tools work correctly within the claims workflow
• Communicate progress, risks, and trade-offs to LOB stakeholders
• After deployment:
  • Monitor adoption and operational metrics
  • Incorporate user feedback
  • Adjust backlog priorities based on measurable real-world impact

Requirements

• Bachelor’s degree in information management, computer science, or related technology field
• Minimum 5 years experience in a Product Owner/Manager role within insurance, claims, or managed services
• Strong understanding of Artificial Intelligence with experience in claims operations, adjuster workflows, or insurance servicing models
• Experience delivering in Agile environments
• Ability to translate operational pain points into structured technical requirements
• Strong stakeholder communication skills across business and technical audiences

Nice to have (implied)

• Experience with explainability considerations for AI/ML in operational settings