About the role

Role: AI Chatbot Product Manager

Own the product planning, design, delivery, and promotion of Binance’s customer service (CS) chatbot platform.

Responsibilities

Lead end-to-end planning and execution for the CS bot management platform, including:
- knowledge base
- chat flow
- ticket center
Use big data and AI to improve CS operational efficiency, such as:
- corpus training
- SOP design
- assistant reply generation
- case summaries
Collaborate with engineering, UI/UX, and CS operations to achieve product objectives.
Monitor and review CS bot KPIs and user cases regularly to generate insights and drive improvements.

Requirements

Bachelor’s degree or above.
Product design experience specifically with CS bots.
Strong communication skills with multiple stakeholders.
Strong data analysis and user insight skills.
Excellent problem-solving and analytical abilities.

Location / Work setup

Anywhere in the world (work-from-home arrangement may vary by team/work nature).

About Binance

Binance is a global blockchain ecosystem and the operator behind the world’s largest cryptocurrency exchange by trading volume and registered users. It offers a wide range of digital-asset products and services spanning trading and finance, education and research, payments, institutional services, and Web3 features, with a focus on security and financial inclusion.