Aftermarket Account Manager

Role Overview

JR Automation is hiring a Remote Aftermarket Account Manager to develop and grow aftermarket revenue for an assigned portfolio of customer accounts. You will serve as the primary aftermarket commercial owner across the automation lifecycle, driving retention, installed base penetration, and revenue growth.

Responsibilities

• Act as the primary aftermarket commercial owner and relationship manager for assigned accounts.
• Develop and execute account plans to grow aftermarket revenue and improve customer retention.
• Build and maintain relationships with stakeholders across operations, maintenance, engineering, procurement, and leadership.
• Run regular account reviews to understand customer objectives, operational challenges, and upcoming needs.
• Identify, qualify, and develop opportunities for:
  • Service contracts, preventive maintenance, enhanced warranties
  • Emergency service support
  • Training
  • Spare parts programs
  • Retrofit/modernization projects
• Own opportunity management end-to-end: discovery, qualification, proposal development, negotiation, and contract execution.
• Drive service contract and parts attachment/renewal efforts across the installed base.
• Identify upgrade/modernization opportunities from aging equipment, reliability concerns, capacity constraints, and obsolescence risks.
• Coordinate with internal automation project teams, account managers, inside sales, and field service engineers to maximize attachment of parts and lifecycle support programs.
• Track customer satisfaction and monitor daily spares/service activities to prevent sales volume drift.
• Develop customer-specific growth strategies using installed base and equipment lifecycle stage assessments.
• Maintain accurate CRM records (opportunities, forecasts, account and activity information) and provide regular forecasts and updates.