Aerospace Product Manager/ Lead Auditor (Remote)

Role overview

The Aerospace Product Manager / Lead Auditor is responsible for all aspects of SGS North America’s ANAB-accredited Aerospace program, ensuring compliance with AS9104 and ISO/IEC 17021 requirements. The role is 100% remote and combines program leadership, audit execution, and supporting aerospace business development and customer experience.

Responsibilities

• Lead and manage the North America (NAM) Aerospace program and accreditation functions to meet technical KPIs and accreditation requirements.
• Perform and support AS auditing activities as an AS Lead Auditor (including AS9100 and AS9120 audits).
• Collaborate with NAM business teams to:
  • improve customer services and internal/external processes for efficiency
  • anticipate and resolve certification-related conflicts
  • support handling and resolution of client complaints
• Drive auditor calibration to the Aerospace standard to enhance brand and client experience.
• Support business development by:
  • tracking AS market trends
  • creating technical content (e.g., white papers)
  • speaking at industry events (webinars, conferences)
  • representing SGS at key AS association meetings
  • supporting sector marketing activities
• Review and action applicable IAQG Resolutions, maintaining a resolutions log.
• Monitor auditor performance metrics such as audit package turnaround time.
• Review/assign audit packs for technical review and ensure timely completion.
• Manage NCRs (Nonconformity Reports) workflow:
  • review and approve/reject Aerospace client NCR submissions
  • ensure resolution prior to certificate decisions
  • own actions for all NCRs issued via office or witness audits
• Address OASIS feedback notices (e.g., client transfers, Boeing, DCMA requests).
• Provide internal audit of the Aerospace program and applicable NCRs.
• Provide guidance to AS auditors in the field, including updates on program changes and interpretations.
• Review aerospace client proposal (PWS) documents post-SGS audit to prepare for scope changes (site/employee counts/structure).
• Attend quarterly Registration Management Committee meetings (Americas Aerospace Quality Group).
• Partner with the VP of Industrial and Mobility on business development initiatives.
• Maintain and improve the auditor resource pool and credentials; conduct training for:
  • auditors
  • sales & operations on AS Product (e.g., PWS preparation, ANAB witness/office audits, related processes).
• Conduct level one audits as needed to support operational and accreditation requirements.

Requirements

• Bachelor’s degree in science, engineering, or a relevant discipline.
• Certified Aerospace industry experienced Lead Auditor for AS9100 and AS9120.
• Direct experience in one or more areas such as Engineering, Design, Manufacturing, Quality, or Process Control for the aerospace industry (major airframe/airline context implied).

Nice to have (implied)

• Experience supporting aerospace associations/registration management committee work.
• Ability to produce technical thought leadership (e.g., white papers) and represent the company at industry events.