Advanced Specialist, UX Designer

Role Overview

Pearson Virtual Schools is seeking an Advanced UX Researcher to lead end-to-end user research that informs product strategy and improves customer experiences across Pearson’s AI-powered learning platforms. You will partner with Product Management, UX Design, Engineering, Data Analytics, and business stakeholders to reduce uncertainty and enable data-backed decisions.

Responsibilities

• Lead research using mixed-method approaches to identify learning goals, uncover underlying user needs, and inform product decisions.
• Recruit educators, students, and parents responsibly, with care for consent, privacy, and trust.
• Use AI tools to scale research efforts, streamline workflows, and synthesize insights across diverse data sources.
• Define and maintain research agendas/roadmaps in partnership with product teams.
• Formulate research questions aligned to business strategy and ensure research addresses key knowledge gaps.
• Select and execute appropriate qualitative and quantitative research methods; maintain effective cross-functional touchpoints.
• Analyze and synthesize findings using expertise in human behavior and human factors, producing clear, actionable insights.
• Influence product strategy by advocating for user-centered decisions and communicating research value.
• Present findings and recommendations to senior leadership with executive clarity and confidence.
• Conduct market research and competitive analysis to identify trends, gaps, and opportunities.
• Ensure regulatory, compliance, and privacy considerations are included in recruitment and data collection.
• Help foster collaboration, shared ownership, and continuous improvement across teams.

Requirements

• 5+ years proven success leading user research projects with demonstrable impact.
• Bachelor’s degree in a relevant field (HCI, Psychology, Human Factors, Social Sciences, etc.) or equivalent experience; Master’s preferred.
• Strong command of qualitative and quantitative methods, including knowing when to use each.
• Work samples showing research deliverables (e.g., plans, reports, presentations).
• Familiarity with research/design tools (e.g., UserTesting.com, survey tools, testing tools, repositories, Figma).
• Experience collaborating cross-functionally with UX Design, Product Management, Engineering, and Analytics.
• Excellent time management, strong attention to detail, and ability to manage multiple workstreams and shifting priorities.

Location/Work Model

• Primarily remote (US Remote) with occasional travel for in-person collaboration with colleagues and customers.