Acqueon Product Owner

Role Overview

Acqueon Product Owner for the Acqueon Dialer platform, supporting Healthfirst. This is a remote role focused on owning auto-dialer campaign management, collaborating across business and IT teams, and independently leading delivery with Agile/Scrum.

Responsibilities

• Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
• Partner with stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
• Gather and document requirements, translate them into actionable user stories, and maintain a well-prioritized product backlog
• Collaborate with developers and QA to ensure work is built/tested according to sprint goals and specifications
• Conduct/oversee UAT sessions with business partners to validate new functionality
• Provide production support for incident resolution and defect management
• Create and deliver presentation decks to communicate new/updated capabilities to business partners
• Use data to tell a clear story and support informed decision-making

Requirements

• Hands-on experience with Acqueon Dialer and experience as a Product Owner on Acqueon (not as a technical developer or junior PO)
• Experience managing auto-dialer campaign operations
• Strong Agile background, including sprint planning, backlog grooming, and cross-functional collaboration
• Strong written and verbal communication skills and ability to influence stakeholders at all levels

Nice to Have

• Twilio or other communication platform integration experience
• Healthcare industry background