Account Manager

Role Overview

Metropolis Technologies is hiring an Account Manager to serve as the primary relationship manager for key airline clients and vendor partners within its Bags, Inc. baggage logistics line of business. You will combine strategic account management with operational oversight to ensure seamless baggage repatriation and optimize the vendor courier network.

Responsibilities

• Act as the key point of contact and primary Account Manager for assigned airline clients and vendor couriers.
• Build and maintain strong relationships; anticipate client needs and develop long-term trust.
• Create and present quarterly business reviews (QBRs) and other performance reports, translating data into actionable insights.
• Oversee day-to-day vendor courier operations, ensuring adherence to SLAs and performance standards.
• Communicate with employees and clients to ensure fulfillment of performance requirements.
• Identify and implement opportunities to use AI and other technologies to streamline workflows, reduce operational costs, and improve the customer experience (e.g., ETA delivery windows).
• Partner with Product and Engineering to advocate for operational efficiencies and client-requested features.
• Manage high-value client escalations while juggling multiple priorities.

Requirements

• 5+ years of professional Account Manager experience, ideally in hospitality or airline.
• Strong relationship management and experience creating presentations for high-level audiences.
• Familiarity with data analytics and leveraging AI to drive efficiencies in logistics/account management.
• Excellent oral and written communication skills.
• Ability to handle multiple priorities simultaneously.
• Proficiency with operational tracking systems.
• Experience using AI tools to convert static workflows into responsive, high-output processes.

Compensation

• $75,000–$85,000 USD base salary annually (final amount depends on qualifications and other variables).