Account Manager

Role Overview

The Account Manager will join Instacart’s Advertiser Success team, supporting CPG advertisers by managing and growing ecommerce ad campaigns. You’ll drive high-valued performance results through optimization and upsells while communicating Instacart’s value to partners.

Responsibilities

• Collaborate with the Sales team to build trusted CPG relationships
• Serve as the main point of contact for pre- and post-sale activities (media planning, campaign reporting, optimization, and performance)
• Create media plans aligned to partner goals and recommend Instacart ad product offerings
• Provide weekly advertiser reports with optimizations to improve performance and meet KPIs
• Lead weekly cadence calls with campaign/category insights using a data-driven storytelling approach
• Present compelling category and advertiser-specific business trends and insights
• Proactively pitch cross-sell and upsell opportunities
• Act as a partner advocate during pilots and contribute to internal cross-functional feedback sessions
• Compile campaign wrap reports, follow-ups, and actionable takeaways
• Partner with cross-functional teams to spearhead Quarterly Business Reviews (QBRs) and present insights analytically
• Build a deep understanding of Instacart’s full-funnel advertising suite and strategy
• Participate in gap-to-goal planning and manage quota across multiple business units

Requirements

• Bachelor’s degree required (BA/BS in Business, Advertising, Commerce, Digital Marketing, or related preferred)
• 3+ years of similar account management experience
• Demonstrated ability to build strong customer relationships
• Intermediate skills with Microsoft Excel, Google Drive (Gmail/Docs/Sheets/Slides), Salesforce, and Tableau
• Ability to work independently, manage multiple priorities, and take initiative in a fast-paced environment
• Strong external communication skills with advertisers and key stakeholders
• High attention to detail, exceptional organization, and strong problem-solving
• Ability to analyze data and communicate insights in a client-facing manner

Nice to Have

• Knowledge of paid search, display, ad serving, CPG or ecommerce
• Experience with campaign management and ad products (implied by requirements)
• “Mode” experience (listed as a plus)

Work Setup

• Remote role (Flex First culture with flexibility on where employees do their best work).