Account Manager

Role Overview

Incontrera Consulting is seeking a highly organized, client-focused Account Manager to support a growing roster of professional speaking clients. This remote role centers on relationship management, multi-priority coordination, and delivering an excellent customer experience.

Responsibilities

• Act as the primary point of contact for a portfolio of professional speaking clients, providing exceptional service throughout each engagement.
• Manage multiple client accounts simultaneously to ensure deadlines and deliverables are met.
• Coordinate with internal team members to ensure seamless execution of client deliverables.
• Maintain accurate reporting on client activity, outreach, project status, and key performance metrics.
• Write, edit, and personalize speaker pitches for conferences and speaking opportunities.
• Research conferences and speaking opportunities to identify strong client matches.
• Track client progress and maintain up-to-date records in company systems.
• Communicate professionally via email, video meetings, and messaging platforms.
• Handle sensitive client information with professionalism and discretion.
• Use ChatGPT or equivalent AI tools for research, drafting communications, and day-to-day productivity.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3+ years in Account Management, Customer Success, Client Services, or related roles.
• Strong written and verbal communication skills.
• Excellent organization and ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Experience working in a fast-paced remote environment.
• Ability to work independently with minimal supervision.
• Proficiency with ChatGPT/LLMs (e.g., Claude, Gemini, Microsoft Copilot).
• Proficiency with Google Workspace.

Preferred

• Experience writing persuasive, client-facing communications.