Account Manager I

Role Overview

InComm InCentives is hiring an Account Manager I to support client relationships and deliver operational excellence for a portfolio of strategic accounts. You’ll work closely with the Account Management team on day-to-day account operations, client communications, reporting, and project coordination.

This role is fully remote, with travel up to 10%.

Responsibilities

• Provide day-to-day operational and administrative support for strategic client accounts
• Manage day-to-day support for an assigned set of client accounts
• Coordinate client requests and internal follow-ups to ensure timely delivery and resolution
• Maintain high responsiveness and customer service for internal and external stakeholders
• Assist in preparing reports, presentations, business reviews, and other client-facing materials
• Track account performance, deliverables, project milestones, and initiatives; provide regular updates to leadership and internal stakeholders
• Support implementation activities, product launches, catalog updates, and operational initiatives
• Identify opportunities for process improvements and operational efficiencies
• Support strategic projects and special assignments as directed

Requirements

• 1–3 years of experience in account management, customer success, client services, operations, project coordination, or related
• Bachelor’s degree in Business/Marketing/Communications (preferred)
• Strong written and verbal communication skills
• Proactive, responsive, and able to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Strong analytical skills to interpret data, spot trends, and support recommendations
• Ability to work independently while collaborating effectively
• Experience creating reports, presentations, and client communications
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

Nice to Have

• Experience in eCommerce, incentives, gift cards, fintech, or technology industry
• Ability to quickly learn new products, technologies, and business processes