Account Manager (Enterprise)

Role Overview

As an Enterprise Account Manager at Dandy, you will oversee and grow relationships with the company's largest and most strategic enterprise customers, including multi-location dental groups. You will be the primary partner for executive and clinical leaders, driving value through consultative engagement, data-driven insights, and account expansion strategies.

Key Responsibilities

• Manage and grow enterprise relationships with large strategic customers.
• Develop and execute account plans to drive retention, expansion, and customer satisfaction.
• Use data and performance metrics to identify trends, risks, and growth opportunities.
• Partner closely with Sales, Operations, Product, and Support to ensure smooth execution and measurable results.

Requirements

• 5+ years experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally in dental or healthcare technology.
• Analytical and data-driven, able to turn metrics into actionable insights.
• Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
• Comfortable with ambiguity, managing competing priorities, and influencing cross-functional teams.
• Proven success managing and growing large, complex, multi-location accounts.
• Strong commercial skills with a track record in upsells, cross-sells, and renewals in enterprise environments.

Nice to Have

• Willingness to travel for key customer meetings, industry events, and company offsites.