Account Manager, Digital Events

Role Overview

Account Manager, Digital Events for Goldcast’s Mid-Market segment customers (500–2,000 employees). You will manage renewals, drive account expansion, and partner with Customer Success and other stakeholders to maximize customer value.

Responsibilities

• Develop and execute renewal strategies for an assigned mid-market portfolio, including renewal plans and client-ready presentations.
• Identify and close expansion opportunities (upsells, cross-sells, and multi-product/multi-team activations) with Customer Success and Business Development.
• Partner with Customer Success to ensure smooth onboarding, ongoing engagement, adoption, and stakeholder satisfaction.
• Analyze customer/event/engagement data to uncover trends, inform renewal strategy, identify risks, and find growth opportunities.
• Build and maintain strategic account plans covering goals, decision-makers, risks, and growth approaches; keep internal teams updated.
• Lead contract renewals and negotiations, including navigating pricing transitions, to secure long-term commitments.
• Collaborate cross-functionally (e.g., Marketing, Product, Support, Customer Success) to improve the customer experience and address feedback.
• Track and report portfolio performance (renewal rates, expansion pipeline, revenue achievement, account health) and provide accurate forecasts.
• Manage revenue pipeline and account data in CRM systems to maintain visibility for senior leadership.

Requirements

• Bachelor’s degree required (or equivalent).

Nice-to-haves

• Experience working with mid-market accounts in a renewal and expansion capacity (implied by role scope).