Account Manager

Role Overview

Account Manager (reports to Senior Brand Manager)

Lead day-to-day engagement and business strategy with internet retailers on behalf of BrandJump brand partners. Create and implement strategic growth plans for each retailer in partnership with Brand Management, Merchandising, Creative, and Operations teams.

Responsibilities

• Develop a business strategy for each internet retailer to maximize online growth and exposure:
  • Forecast, plan, and achieve sales targets
  • Create plans to elevate merchandising, creative, and marketing activities
• Lead onboarding and commercial coordination for new brands/programs:
  • Onboard new brands
  • Support program negotiations, quote requests, and brand trainings
• Apply in-depth understanding of brand and retailer objectives to drive execution of brand strategies:
  • Plan, curate, and manage brand assortments for retailers
  • Negotiate and calendar marketing activities aligned to brand/retailer strategies
  • Schedule and direct cross-functional teams to execute strategic plans
  • Organize, manage, and follow up on execution tasks
  • Maintain internal/external trackers (e.g., BrandJump Portal, Marketing Calendar)
• Manage and cultivate day-to-day relationships between brand partners and internet retailers:
  • Facilitate and lead strategic retailer meetings
  • Travel to key internet retailer accounts 1–2x annually
  • Handle ad hoc escalations (customer service, operations, transactional issues)
• Partner with Brand Managers and Merchandising teams on initiatives:
  • Ensure pricing updates are implemented
  • Collaborate on IMAP management
• Leverage retailer reporting tools to optimize KPIs
• Attend trade shows and planning meetings; schedule meetings, prepare agendas, lead discussions, and deliver recap/execution follow-ups
• Contribute to process improvement by providing constructive feedback to leadership
• Accurately track time spent working with brand partners/retailers

Requirements

• 3+ years in an eCommerce Buying or Merchandising role
• Bachelor’s degree in a related field
• Strong communication and presentation skills, including leading group meetings
• Strong organization and follow-up; able to balance analytical and creative work
• High sense of urgency and service mindset
• Comfortable in a fast-paced, entrepreneurial environment
• Basic retail math skills

Nice to Have

• Home furnishings experience

Work & Travel

• Full-time remote; works from a home office
• Occasional night/weekend commitments due to remote nature and customer/retailer needs
• ~20% travel, including trade shows and planning meetings