Account Executive, UGG - Chicago

Role overview

Account Executive (UGG) – Chicago You manage the full business relationship between the UGG brand and retail partners in your territory. The role is responsible for long-term account development, profitable growth, and achieving agreed sales targets through both in-person and remote engagement.

Reporting to: National Sales Manager – Independent Channel

Location: Chicago, IL (Remote). Extensive travel and overnight stays are expected across the regional territory and for corporate meetings.

Responsibilities

• Meet or exceed seasonal and fiscal year sales budgets via:
  • account planning
  • forecasting
  • execution of sales strategies (in-person/remote appointments)
• Maintain high-quality UGG retailer presentations aligned to UGG Retailer Guidelines and identify new distribution opportunities.
• Lead end-to-end account management, including:
  • securing orders
  • coordinating sell-in and sell-through
  • meeting administrative requirements and deadlines
• Provide ongoing sales reporting and forecasting updates.
• Own primary point of contact responsibilities and lead 360-degree customer engagement through consistent outreach and account visits.
• Communicate UGG Retailer Marketplace Guidelines to ensure retail partners meet/exceed expectations.
• Build seasonal business plans using LY data, current trends, and market analysis to hit/exceed targets.
• Manage the order book to support on-time shipments and timely order modifications.
• Coordinate with cross-functional teams (e.g., Customer Experience and Credit) to ensure smooth order flow.
• Protect profitability by working with corporate headquarters and customers to minimize returns, credits, and other costs.
• Use marketing resources in an ROI-driven way.
• Manage travel and expenses in line with budget expectations.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years in sales, account management, retail/merchandising, or a customer-facing role.
• Experience managing customer relationships and delivering against sales/business objectives.
• Footwear, apparel, or consumer products experience preferred.
• Proficient in Microsoft applications, especially Excel, with strong analytical skills.
• Strong written, verbal, and public-speaking communication; can engage effectively at all organizational levels.
• Strong independent judgment; thrives in fast-paced, multi-functional environments.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Nice to have

• Experience specifically within brand/retailer distribution contexts and familiarity with marketplace/retailer guidelines (implied by role expectations).