24 HR Review VA Virtual Receptionist

Role Overview

Remote Virtual Receptionist (long-term) for a performance-based, voice-focused team. All calls are recorded and regularly audited for quality assurance.

Responsibilities

• Answer inbound calls
• Schedule appointments
• De-escalate customer complaints
• Complete administrative tasks in a fast-paced environment
• (Voice role) Perform call handling according to recorded/audited QA requirements
• (If available) Support non-voice administrative tasks as an alternative track, depending on fit and availability

Requirements / Application Tasks

Applicants must:

• Answer screening questions thoroughly
• Provide your current location in the Philippines
• List backup solutions for internet/power outages
• Submit a screenshot of internet speed and samples of previous work output
• Submit two short voice recordings:
  1. Booking an appointment from 7:00 PM–8:00 PM for a total of $60
  2. Handling a double charge for a 90-minute massage where the client sees two $90 charges and requests a refund
• State whether you’re currently employed or doing other income-generating work, and your typical weekly availability
• Confirm you can commit to a fixed 7-day, 6-hour work schedule during Central Standard Time (CST) hours
• Provide expected hourly or monthly pay rate and earliest start date
• Describe three tasks you’ve personally completed 100+ times, including:
  • exact step-by-step process
  • tools/systems used
  • typical output/result
• Provide 3 tasks you could fully handle independently in your first week (with tools and what success looks like)
• Describe your highest workload in a single day or week using specific measurable figures
• Briefly introduce yourself and explain what sets you apart
• Include the word CLEVER and tag RMTUyLjU1LjE4NC4xNjQ= when applying

Work Schedule

• Fixed 7-day, 6-hour schedule
• Must align with CST (Central Standard Time) hours

Compensation

• Expected hourly or monthly pay rate (not specified in the posting)