User Centered Design Lead

Role Overview

We are hiring a User Centered Design Lead to spearhead the transformation of our website design processes. This is a brand-new role ideal for a seasoned UX professional ready to build systems from the ground up. You'll own the creation of scalable user research, testing, and journey mapping frameworks to improve the usability and impact of client websites.

Key Responsibilities

UX Leadership and Strategy

• Build and operationalize user-centered design processes across client website projects
• Define and implement frameworks for research, journey mapping, and usability testing
• Advocate for the user at every stage of the design and development process

Collaboration and Integration

• Work closely with internal stakeholders including designers, developers, writers, and account managers
• Partner with the experimentation and optimization team to evolve post-launch testing strategy beyond A/B tests
• Collaborate with design leadership and product owners to align UX goals with business objectives

Execution and Evaluation

• Lead user research and testing efforts for new and existing client websites
• Create and document UX guidelines, workflows, and toolkits for scale
• Develop methodologies to gather meaningful usability insights across a large client base

Requirements

• 5 to 7 years of experience in user experience design with strong focus on user research, testing, and journey mapping
• Proven ability to build or lead UX practices from scratch in a cross-functional environment
• Excellent communication, collaboration, and facilitation skills
• Comfort working independently in a fast-paced, remote-first organization
• Deep understanding of UX principles, research methods, and usability best practices
• Hands-on experience developing user journeys, personas, wireframes, and prototypes
• Strong analytical thinking and ability to translate insights into actionable design improvements
• Familiarity with qualitative and quantitative testing methods

Nice-to-Haves

• Experience in or adjacent to eye care or healthcare industry
• No specific certifications required; practical expertise is what counts

Work Requirements

• 100% remote work-from-home
• Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
• Personal computer and essential equipment
• Reliable high-speed internet
• Quiet, professional workspace
• Backup power supply (if applicable)