UI/UX Designer

Role Overview

The UI/UX Designer will join the CX/DX department to envision, design, and create prototypes of positive customer interactions. This role focuses on creating visually stunning, pleasant experiences for both internal and external customers using design thinking approaches combined with graphic design principles.

Key Responsibilities

• Apply voice of the customer (VoC) research to interface and graphic designs
• Produce wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
• Research customer interactions and apply techniques to improve the customer experience
• Ensure navigational interactions with digital products remain delightful
• Work directly with product-oriented delivery teams to build interactive wireframes and provide interface designs
• Collaborate with the compliance team to integrate accessibility and ensure 508 compliance standards
• Collaborate with internal marketing to maintain proper branding on designs
• Conduct experience tests to determine meaningful implementation of new features
• Assist with the design of dashboards and team pages

Requirements

• Bachelor's degree in technology or design-related field (equivalent experience may be considered)
• 3-5 years of professional experience with user experience research and design
• Design portfolio demonstrating interface design experience
• Proficiency with design and wireframing tools (Adobe Creative Suite, Figma, etc.)
• Working knowledge of web design technologies (HTML, CSS)
• Experience researching trends and user experiences

Nice-to-Haves

• Experience working with accessibility design and 508 compliance