About the role

Sr. Product Manager, Merchant Tooling

About the Role

Lead the UI Platform and Merchant Tools charter at Narvar, defining and executing a high-leverage strategy that drives measurable improvements in developer velocity, customer satisfaction, and tool adoption. You'll operate at the intersection of internal enablement and external utility—owning platform architecture, AI integration, and merchant UX outcomes.

Key Responsibilities

Define and execute UI platform and merchant tooling strategy in partnership with engineering, design, and product teams
Promote adoption of frontend frameworks and design systems to accelerate development speed and reduce inconsistency across products
Deliver high-impact, customer-facing tools including onboarding, growth flows, experience design systems, and experimentation tools at global scale
Embed AI-native capabilities and agentic workflows into merchant experiences to drive efficiency and better decision-making
Champion customer obsession through direct research, behavioral analytics, and continuous iteration
Track and prioritize measurable outcomes across adoption, performance, and customer value metrics

First 12 Months

Launch a unified, AI-native merchant experience used across hundreds of top-tier global brands
Drive measurable adoption of new UI platform frameworks and merchant tools across all product lines
Significantly reduce merchant onboarding and configuration timelines through agentic self-serve interfaces

Required Qualifications

5-8+ years of product management experience in frontend platforms or customer tools at high-scale SaaS
Experience building, defining, and delivering core frontend frameworks (design systems, microfrontends, content management, third-party open source tools)
Track record of driving internal and customer adoption of new tools/product experiences with multiple engineering and customer teams
Experience serving large global enterprise customer bases with regulatory, accessibility, or compliance needs (particularly EMEA)
Familiarity with modern frontend frameworks (React, Angular, etc.) and UX architecture best practices
Bachelor's degree in Computer Science, Engineering, or related technical field (advanced degree preferred)

Preferred Qualifications

Background in retail tech, commerce platforms, or digital merchant tools

About Narvar

Narvar is the post-purchase experience leader serving 1,500+ global brands. The company helps businesses engage and retain customers from order to doorstep and beyond through intelligent, extensible infrastructure and AI-native customer and developer experiences.

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