ServiceNow OT Product Owner (m/w/d)

Role Overview

We are seeking a ServiceNow OT Product Owner to serve as a strategic interface between our customers and implementation teams, driving the development and optimization of ServiceNow solutions for Operational Technology and IT Operations.

Key Responsibilities

• Requirements Analysis: Identify and analyze customer requirements in OT and IT, particularly for ServiceNow implementations
• Product Strategy & Development: Develop clear product vision and roadmap for ServiceNow OT modules to address customer needs and market trends
• Backlog Management: Create, prioritize, and manage the product backlog; formulate detailed user stories and acceptance criteria
• Team Coordination: Work closely with implementation teams to ensure requirements are correctly implemented and projects stay on schedule and budget
• Quality Assurance: Ensure solution quality through testing, validation, and customer feedback loops
• Stakeholder Management: Communicate with internal and external stakeholders to keep all parties informed and supportive of product development
• Training & Workshops: Conduct requirements workshops and deliver training to end-users and customers for effective use of implemented OT solutions
• Monitoring & Optimization: Continuously analyze usage of ServiceNow OT modules and develop improvement recommendations for efficiency gains

Required Qualifications

• Experience as a Product Owner or comparable role, ideally in Operational Technology or IT Service Management
• Deep knowledge of the ServiceNow platform and its applications in OT environments (e.g., Asset Management, Predictive Maintenance, Monitoring)
• Strong analytical skills and ability to understand complex processes and communicate effectively
• Project management experience with a solution-oriented mindset
• Strong communication and presentation skills for stakeholder interactions
• Fluent German and English (written and spoken)

Nice-to-Have

• Experience with OT systems such as SCADA, DCS, PLCs and their integration into IT systems
• ServiceNow System Administrator, Product Owner (Scrum), or ServiceNow Implementation Specialist certification
• Technical knowledge in OT/IT integration, API connectivity (REST/SOAP), and JavaScript scripting

Why Join Teamative?

• Attractive pension plan (bAV model)
• Flexible working hours and remote work options
• Flat organizational hierarchy and great team culture
• Annual team building events in Germany and abroad
• Long-term career development opportunities