ServiceNow App Engine Developer DHS Public Trust (Remote)

Role Overview

As a ServiceNow App Engine Developer, you will play a pivotal role in developing and deploying ServiceNow solutions for federal clients. You will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific business requirements.

Key Responsibilities

• Solution Discovery & Design: Collaborate with Solutions Architects and Business Analysts to understand business outcomes, document functional requirements, and translate them into effective ServiceNow solution designs
• Technical Implementation: Develop and maintain complex scripts, business rules, and UI policies; implement ServiceNow solutions aligned with designed requirements and industry best practices
• Data Migration: Support data migration from legacy systems to ServiceNow, ensuring data accuracy and consistency; validate optimal ServiceNow data structures and schemas
• Integration Management: Assist in integrating ServiceNow with other systems and applications to create seamless end-to-end processes
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and technical decisions
• Testing & Quality Assurance: Conduct thorough testing of configurations, validate functionality and data integrity, and address issues
• User Training & Change Management: Support end-user training and change management efforts during transition periods
• Incident Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations
• Security & Compliance: Adhere to security best practices and ensure solutions meet relevant compliance requirements
• Continuous Learning: Stay updated on ServiceNow features and maintain certifications

Required Experience & Qualifications

• US Citizenship (required for federal contract)
• Ability to obtain DHS Public Trust clearance
• Must reside and work in the United States
• 3+ years of software development experience
• 1+ years of experience implementing ServiceNow solutions

Desired Skills

• 1+ years of experience with CSM or ITSM
• 1+ years of troubleshooting and resolving ServiceNow technical issues
• 1+ years of advanced ServiceNow scripting experience

Note

This role is contingent upon contract award. Interviews and offers are being extended in anticipation of the award.