Senior Product Manager - Endpoint Management & Patching

Senior Product Manager - Endpoint Management & Patching

Role Overview

Action1 is seeking an experienced Senior Product Manager to own and evolve core, customer-facing endpoint management and patching capabilities. This is a hands-on PM role focused on building IT and cybersecurity products used by IT administrators, operating deep in technical, customer-driven problem spaces. You will own externally facing product areas that directly impact how IT and cybersecurity teams patch, manage, and secure endpoints at scale.

Key Responsibilities

Product Ownership & Execution

• Own large, customer-facing product areas end-to-end: discovery, strategy, planning, specification, rollout, and iteration
• Define roadmap priorities grounded in real IT workflows, operational constraints, and customer outcomes
• Write detailed functional specifications, user stories, and acceptance criteria
• Create wireframes, user flows, and lightweight mockups when needed
• Partner closely with engineering to clarify scope, tradeoffs, and delivery plans

Customer & Domain Depth

• Engage directly with customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria
• Translate customer pain points into clear product decisions and roadmap investments
• Partner with support, sales, and customer success to surface insights and validate priorities

Strategy & Impact

• Partner directly with founders and leadership to shape product direction
• Balance speed, quality, and security in a high-growth, technically opinionated environment
• Define and monitor product metrics tied to reliability, coverage, adoption, and customer effort
• Drive continuous improvement through experimentation and iteration

Required Qualifications

• 7–10+ years of Product Management experience (B2B SaaS strongly preferred)
• Proven experience owning a customer-facing IT, endpoint management, patching, or cybersecurity product
• Direct exposure to OS or third-party patching, endpoint management, vulnerability remediation, or IT operations workflows
• Experience working with IT administrators, MSPs, or security teams as primary users
• Strong hands-on product execution: specs, backlog ownership, prioritization, and delivery
• Experience writing highly detailed product specifications and user journeys
• Comfort operating in technically complex domains and partnering closely with engineering
• Strong customer discovery, interview, and validation skills
• Ability to operate effectively in fast-paced startup environments

Nice-to-Have Qualifications

• Background in cybersecurity, endpoint management, IT systems administration, or adjacent domains
• Familiarity with patching systems, ITSM tools (e.g., ServiceNow), or MSP ecosystems
• Experience scaling products used by enterprise IT teams
• Prior leadership experience (mentoring PMs, owning major product areas)