Senior Product Manager - Domains

Role Overview

Senior Product Manager leading HighLevel's Domains product line, owning strategy and execution for domain purchasing, connection, DNS setup, and transfers. You'll enhance the domain purchasing experience to match top registrars while developing automated workflows for effortless setup.

Key Responsibilities

• Strategic Vision: Set long-term vision for domain management including search, purchase, DNS configuration, transfers, renewals, and security
• User Experience: Build seamless workflows for searching, purchasing, and provisioning domains with intuitive agency-level management tools
• Technical Integration: Work with registrar APIs (e.g., Cloudflare) to expand TLD support and reliability
• Automation: Develop automated DNS setup flows for funnels, websites, email sending, and other services
• Reliability & Security: Reduce failure points, improve SSL issuance, DNS management flows, error handling, and system monitoring
• Compliance: Ensure compliance with ICANN and registrar-level requirements
• Transfer Workflows: Create frictionless processes for transferring domains into/out of HighLevel
• User Research: Conduct interviews, analyze support tickets, and study user behavior to identify friction points
• Cross-functional Collaboration: Work closely with engineering, infra/security, design, billing, legal, and partnerships teams

Requirements

• Proven experience as a Senior Product Manager or similar role managing complex platform features
• Strong understanding of domain registration, DNS management, and related technical concepts
• Experience working with APIs and technical integrations
• Excellent stakeholder management and cross-functional collaboration skills
• Data-driven approach to product decisions
• Clear writing and requirements documentation skills