Senior Product Designer, AI Manager Experience

Role Overview

Senior Product Designer joining the Training Team to shape the AI Manager experience within Ada's Dashboard. You'll design how AI Managers train, evaluate, and deploy AI Agents across chat, voice, and email channels.

Key Outcomes

• Streamline path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating time from launch to impact
• Design continuous improvement — Create intuitive ways for customers to identify gaps, test changes, and refine Agent behavior with confidence
• Make complex systems approachable — Help AI Managers understand Agent behavior and guide it without deep AI expertise
• Balance structure and flexibility — Build experiences blending no-code configuration with adaptive AI behavior
• Collaborate with customers — Run discovery with developers, CX leaders, and end users to gather insights and iterate
• Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions

Requirements

• 5+ years of product design experience, including end-to-end work on complex, systems-driven products
• Strong interaction and visual design skills with precision and care for form and function
• Systems thinker — design for how things work, not just appearance; think in patterns, behaviors, and modularity
• Comfortable navigating ambiguity — explore unknowns, define problem spaces, find signals in noise
• Customer-obsessed mindset — advocate for end users, design for trust, clarity, and control
• Collaborative communicator — work fluidly with cross-functional teams, use narrative and visuals to bring people along
• Outcome-driven — measure success by experience clarity, system quality, and customer impact

Nice-to-Haves

• Experience designing for AI/ML-powered systems or reasoning-based experiences
• Thoughtful perspective on human-AI collaboration for solving complex problems