Security IT Support Engineer

Role Overview

Security IT Support Engineer at Crypto.com, supporting a security-first environment. You’ll own day-to-day IT support for endpoints and access, while also driving vulnerability management and helping teams adopt AI tools safely.

Responsibilities

• IT Support (First Line): Resolve issues, meet SLAs, and keep operations moving.
• Endpoint Management: Manage the full device lifecycle (laptops, desktops, mobiles, VDI) including deployment, configuration, and troubleshooting.
• Patch Management: Maintain updates for endpoints, workstations, cloud servers, and VDI; track patch needs and report status.
• Vulnerability Management: Run vulnerability scans, interpret results, prioritize by risk, and drive remediation to closure.
• Access & Identity: Administer user accounts and access rights; enforce least privilege; handle provisioning and deprovisioning securely.
• Threat Prevention: Support and monitor security controls such as endpoint protection, DLP, email security, and network controls.
• Asset Management: Maintain accurate inventory (what you have, where it is, and who owns it).
• Onboarding & Offboarding: Properly set up new users and revoke access cleanly when users leave.
• AI Enablement & Security: Help teams use AI tools safely; identify risks like prompt injection, data leakage, and insecure integrations; ensure appropriate guardrails.

Requirements

• 3+ years in an IT support or IT operations role.
• Strong experience with Identity & Access Management (IAM), MDM, and endpoint security tools.
• Some exposure to patch management (laptops is acceptable) and willingness to expand scope.
• Prior exposure to vulnerability scanning and a basic understanding of interpreting results.
• Understanding of how workplace AI tools are used and awareness of security risks.
• Ability to translate technical concepts for non-technical stakeholders.
• Highly self-directed and proactive, maintaining momentum without heavy external guidance.

Nice-to-haves

• Deeper experience across broader vulnerability management and enterprise security controls.