Product Owner (CX)

Role Overview

Join an international Customer Experience team as a Product Owner in a remote-first, fast-paced environment. You will impact millions of users across 150 countries by identifying growth opportunities and resolving product bottlenecks within a multi-award-winning "Great Place to Work."

Key Responsibilities

• Growth Identification: Proactively identify product bottlenecks and growth opportunities using data analysis, user research, and strategic insight
• Hypothesis Development: Formulate clear, testable product hypotheses and define precise success metrics
• Execution Leadership: Collaborate with engineers, designers, and analysts to bring product ideas into production rapidly
• Delivery Management: Own requirements, prioritization, and project timelines for smooth, predictable delivery
• Optimization & Scaling: Analyze experiment results and core metrics to iterate, optimize, and scale effective solutions

Requirements

• Proven ability to understand complex product metrics and identify tangible growth opportunities through data analysis
• Proficiency in formulating structured hypotheses, defining technical requirements, and validating results through experimentation
• Experience with both qualitative and quantitative product research methodologies
• Strong interpersonal skills to drive delivery across cross-functional teams (designers, analysts, engineers)
• Proactive execution mindset to drive ideas from concept to production

Benefits

• 100% remote, work from anywhere in India
• 28 calendar days vacation + 7 wellness days annually
• Health benefit compensation up to $1,000/year
• Home office stipend up to $1,000 every 3 years
• 50% professional development coverage (training, conferences, English lessons)
• Referral bonuses up to $5,000
• Internal recognition and rewards system