Notice Design Lead (Fully Remote)

Role Overview

Notice Content Migration & Redesign Specialist with expertise in OpenText Exstream to lead the modernization of taxpayer correspondence. You'll work closely with Taxpayer Correspondence Services (TCS), IT, and business stakeholders to migrate content from legacy platforms and redesign notices, letters, and forms.

Key Responsibilities

Migration Duties

• Migrate notices, letters, and correspondence from legacy platforms (OpenText xPression, Correspondenx, Elixir DesignPro, ECM, and others) into OpenText Exstream
• Convert and format content to ensure compatibility with Exstream data ingestion requirements
• Provide development and configuration support to ingest files from legacy systems
• Establish at least three complete end-to-end test cases to validate a repeatable migration process

Redesign Duties

• Redesign and enhance existing taxpayer correspondence content in OpenText Exstream based on TCS and business unit direction
• Create new designs or update layouts, formatting, and structure (font, spacing, images, graphics) to align with updated standards
• Generate samples and prototypes for review and approval
• Apply design specifications and configure visual changes to enhance notice readability and effectiveness

Collaboration & Testing

• Collaborate with TCS on up to three design variations for A/B testing, incorporating feedback and performance insights
• Support TCS and IT priorities including pilot execution and adherence to delivery schedules
• Contribute to developing a standardized style guide within Exstream and codify reusable design standards
• Support design reviews and implement updates based on stakeholder feedback

Required Qualifications

• Proven experience with OpenText Exstream for both content migration and document design
• Hands-on experience with legacy document composition systems (xPression, Elixir DesignPro, Correspondenx)
• Strong understanding of document formatting principles, design evaluation, and user experience
• Experience collaborating with business and IT stakeholders on correspondence redesign
• Familiarity with A/B testing methodologies and iterative design processes
• Ability to work with large volumes of content and tight delivery schedules
• Strong attention to detail with excellent communication and documentation skills

Nice-to-Have

• Experience in government or regulated environments, especially IRS or taxpayer correspondence
• Background in visual design or document layout tools