Notice Design Lead (Fully Remote)

Role Overview

Notice Content Migration & Redesign Specialist with expertise in OpenText Exstream to support the migration of taxpayer correspondence from legacy platforms and lead the redesign of notices, letters, and forms. Work closely with cross-functional teams including Taxpayer Correspondence Services (TCS), IT, and business stakeholders to modernize outbound communication.

Key Responsibilities

Migration Duties

• Migrate notices, letters, and correspondence from legacy platforms (OpenText xPression, Correspondenx, Elixir DesignPro, ECM, and other legacy tools) into OpenText Exstream
• Convert and format content to ensure compatibility with Exstream data ingestion requirements
• Provide development and configuration support to ingest files from legacy systems
• Establish at least three complete end-to-end test cases to validate a repeatable migration process

Redesign Duties

• Redesign and enhance existing taxpayer correspondence content in OpenText Exstream based on TCS and business unit direction
• Create new designs or update layouts, formatting, and structure (font, spacing, images, graphics) to align with updated standards
• Generate samples and prototypes for review and approval
• Develop and codify a standardized style guide within Exstream with reusable design standards

Collaboration & Testing

• Collaborate with TCS on up to three design variations for A/B testing
• Incorporate feedback and performance insights into iterative designs
• Support TCS and IT priorities including pilot execution and delivery schedules
• Conduct design reviews and implement stakeholder feedback
• Assist in establishing consistent approaches for evaluating and improving design outcomes

Requirements

• Proven experience with OpenText Exstream for both content migration and document design
• Hands-on experience with legacy document composition systems (xPression, Elixir DesignPro, Correspondenx)
• Strong understanding of document formatting principles, design evaluation, and user experience
• Experience collaborating with business and IT stakeholders on correspondence redesign
• Familiarity with A/B testing methodologies and iterative design processes
• Excellent attention to detail with strong communication and documentation skills
• Ability to work with large volumes of content and tight delivery schedules

Nice-to-Haves

• Experience in government or regulated environments, especially IRS or taxpayer correspondence
• Background in visual design or document layout tools