Instructional Design and Content Management Lead

Position Overview

The Instructional Design and Content Management Lead designs, develops, and governs scalable, high-impact learning and knowledge solutions that accelerate team performance across the organization. This hybrid role blends creative instructional design with strategic content and platform management, ensuring that learning programs, knowledge assets, and system architecture contribute to measurable business outcomes.

Key Responsibilities

Instructional Design & Courseware Development

• Conduct learning needs assessments and define measurable objectives aligned to operational KPIs
• Design and develop eLearning modules in Articulate Storyline 360 and Rise 360, leveraging interactivity, scenarios, and simulations
• Create blended and VILT curricula with facilitator guides, participant materials, and job aids
• Apply adult learning theory, ADDIE/SAM frameworks, and performance consulting principles
• Build assessments and knowledge checks tied to skill competency and performance outcomes
• Ensure all learning products are WCAG 1 AA compliant and optimized for mobile and desktop delivery
• Maintain standardized design templates, storyboards, branding, and version control
• Use data, surveys, and performance feedback to inform continuous improvement cycles

LMS Administration

• Configure, manage, and optimize the organization's Learning Management System (e.g., Skyprep, Cornerstone, Docebo, or comparable platform)
• Manage course catalogs, user groups, enrollments, certifications, and automated learning paths
• Publish, QA, and troubleshoot SCORM/xAPI content across devices and browsers
• Support user management, SSO configuration, competency tracking, and compliance reporting
• Partner with operational leads to align LMS reports and dashboards with key metrics
• Ensure governance for content storage, release management, and platform versioning

Knowledge/Content Management System (KMS/CMS)

• Lead the design and administration of the organization's knowledge or content management system
• Define information architecture, taxonomy, and metadata structure for easy navigation
• Establish authoring standards, content lifecycle policies, and approval workflows
• Implement templates, version control, search optimization, and analytics
• Track usage metrics and content health to guide refresh cycles
• Integrate KMS/CMS with collaboration and learning platforms for "learn-in-the-flow" access
• Champion knowledge governance and alignment between systems and operational practices

Collaboration & Enablement

• Partner with SMEs and business leaders to prioritize content creation
• Develop playbooks and conduct enablement sessions for content authors and facilitators
• Coordinate cross-functional projects including LMS migrations, knowledge audits, and automation initiatives
• Work closely with IT, HR, and compliance teams