Data Scientist Claim Experience Analytics

Role Overview

You will join Extend's Claim Experience Analytics team within the centralized Risk, Analytics and Data Science organization. This role focuses on balancing user experience and operational efficiency through process and product enhancements for the end-to-end claim platform. You'll break down complexity and ambiguity into quantifiable impact while exploring emerging AI capabilities.

Key Responsibilities

• Identify high-impact opportunities to improve claim operations, servicing, and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations that enhance user experience while managing operational costs
• Monitor usage trends and anomalies in the claim process; measure impact of new product features and evaluate AI-driven solutions to optimize agent behaviors and ensure stability of agent interactions
• Cultivate a data-driven culture through compelling data storytelling, translating analyses into clear narratives and visualizations that enable informed decision-making across stakeholders
• Partner with Analytics, Operations, Product, and Engineering teams to optimize claim intake, adjudication, and fulfillment product features for excellent customer experience

Required Skills

• Strong analytical capabilities with experience in claims, operations, or similar domains
• Data visualization and storytelling proficiency
• Ability to work cross-functionally with technical and non-technical stakeholders
• Experience with statistical analysis and trend identification
• Familiarity with AI/ML solution evaluation and iteration