Customer Success Manager North America - US

Role Overview

Join Implicity as a Customer Success Manager for North America, playing a crucial role in ensuring customer satisfaction, engagement, and retention while contributing to improved patient outcomes in cardiology.

Key Responsibilities

• Manage the complete onboarding process for new clients, ensuring successful setup and effective training on Implicity's remote monitoring platform
• Establish and maintain strong relationships with customers, providing continuous support and guidance to help them develop remote patient monitoring programs
• Monitor key customer success metrics including Net Promoter Score (NPS) and customer adoption trends
• Focus on maintaining high levels of customer satisfaction and reducing churn rates
• Provide technical support and collaborate with sales and product teams
• Lead customer-specific projects

Requirements

• Customer success or customer management experience
• Strong relationship management and communication skills
• Understanding of healthcare/MedTech environments (preferred)
• Ability to manage multiple priorities and customer accounts simultaneously