Customer Project Manager

Role Overview

Lead the deployment of complex healthcare IT projects as a Customer Project Manager. Oversee the full project lifecycle—from planning and budgeting to implementation and go-live—ensuring high-quality delivery and customer satisfaction in a dynamic, technology-driven environment.

Key Responsibilities

• Develop and manage detailed project plans aligned with scope, timelines, resources, risks, and quality standards
• Lead end-to-end project execution, ensuring delivery meets budget, schedule, and quality targets
• Monitor project budgets, track costs and effort, evaluate feasibility, and implement corrective actions
• Coordinate cross-functional resources, including internal teams, external partners, and equipment delivery schedules
• Oversee system implementation, integration, and go-live activities for successful deployment
• Maintain clear communication with stakeholders and produce high-quality project documentation
• Ensure compliance with customer requirements and internal policies while delivering positive customer experience
• Identify upsell opportunities and support business growth through successful project delivery

Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or related field; OR 9+ years equivalent project/program management experience
• Minimum 5 years of project management experience in IT or healthcare IT, including PACS deployment experience
• Proven track record managing projects end-to-end with customers, vendors, and cross-functional teams
• Strong process orientation, problem-solving skills, and commitment to quality
• Excellent communication and interpersonal skills with ability to influence at all organizational levels
• Willingness to travel up to 20% across the United States
• PMI certification required (to be obtained within specified period if not already held)

Nice-to-Haves

• Experience with RIS, VNA, and cloud-based healthcare systems
• Familiarity with healthcare compliance and regulatory requirements

Benefits

• Competitive base salary ($90,000–$160,000 depending on location) with potential annual incentives or bonuses
• Comprehensive healthcare coverage (medical, dental, vision)
• Generous PTO, paid holidays, and parental/caregiver leave
• 401(k) with company match, HSA with contributions, stock purchase plan
• Education reimbursement and professional development opportunities
• Flexible field-based work with travel support